Terms and conditions

Version: 2.0 (short) · Effective from: [date of publication]

László Miklós Kálmán, sole trader (Kortyoló) Registered office: 2013 Pomáz, IV. Béla utca 14/C · Registration number: 62949567 (NAV – Register of Sole Traders) · Tax number: 92470374-1-33 · Email: info@kortyolo.hu · Telephone: +36 70 850 8300 · Website: https://kortyolo.hu

The Service Provider is exempt from VAT and does not charge VAT.

Hosting provider: Rackforest Zrt., 1132 Budapest, 11 Victor Hugo Street, 5th floor, B05001, info@rackforest.hu, +36 1 211 0044.

2.1. These General Terms and Conditions apply to registration on kortyolo.hu, the purchase of event tickets and gift vouchers, and participation in events.

2.2. The contract is in Hungarian, is concluded electronically, does not constitute a written contract, and will not be filed. Your details are available in your account and in the confirmation email. We have not adopted a code of conduct.

2.3. The General Terms and Conditions must be accepted by ticking the relevant box at the time of registration and when placing an order. Any amendments will be published at least 8 days before they come into effect; contracts already concluded shall be governed by the previous General Terms and Conditions.

3.1. Only registered users may purchase tickets and gift vouchers. Only persons aged 18 or over are eligible to register. Only one account may be created per email address; it is also possible to register using a Google or Facebook account.

3.2. The user must provide accurate details and keep their password confidential. In the event of misuse, we may suspend the account.

3.3. The account can be deleted at any time via the account management section or by email; data required to be retained by law (such as invoices) will remain stored thereafter.

4.1. The event page lists the date, venue, programme, price, capacity and details of what the ticket includes in terms of tastings, drinks or food. The images may be for illustrative purposes only.

4.2. The ticket is an e-ticket with a QR code, which we will send by email and which can also be downloaded from your account. Each code can only be used once. The ticket may be transferred free of charge to another adult until the start of the event; commercial resale is prohibited.

4.3. As alcoholic drinks are served at our events, only those aged 18 and over may attend; we may ask for proof of age. We reserve the right to refuse service to or exclude from the event any person who is intoxicated or causing a disturbance; in such cases, the ticket price will not be refunded. Driving is prohibited after consuming alcohol. The venue’s house rules also apply.

4.4. Please let us know of any food allergies or dietary requirements when placing your order; we will endeavour to accommodate these as far as the venue’s facilities allow.

5.1. Steps in the ordering process: log in → select event and ticket number → enter billing details and any voucher code → summary (all details can be amended here) → accept the General Terms and Conditions → ‘Place order with payment obligation’ button → payment via the Barion platform.

5.2. The contract comes into effect upon receipt of the confirmation email following successful payment. If the confirmation is not received within 48 hours, the customer is released from the order and the amount paid will be refunded.

5.3. Prices are quoted in forints and represent the total amount payable. Payment can be made via the Barion Payment Zrt. platform using a bank card or a Barion wallet; card details are processed solely by Barion. In the event of an obvious pricing error, the customer may purchase the item at the correct price or receive a full refund.

5.4. Once payment has been received, we will send an electronic invoice, which can also be downloaded from your account. The date of performance shown on the ticket invoice is the date of the event; if this changes, we will cancel the invoice and issue a new one.

6.1. Note: The consumer is not entitled to the 14-day right of withdrawal because the contract relates to a leisure service provided on a specific date (Government Decree No. 45/2014. (II. 26.) Government Decree, Section 29(1)(l)).

6.2. Cancellation by the customer: the ticket price is non-refundable, but

6.3. If we cancel the event, or if there is a significant change to the date or venue, we will notify you by email, and you may choose between a full refund within 14 days or a credit note for another event. If you do not make a choice within 8 days, we will refund the price. Replacing the items tasted with items of similar quality does not constitute a material change.

6.4. Gift voucher: the consumer may withdraw from the purchase within 14 days of the date of purchase, without giving any reason, provided that the voucher has not yet been used. Withdrawal can be made via the ‘Withdraw from the contract’ function in your account, or by sending a statement to info@kortyolo.hu. We will confirm the withdrawal by email and refund the price within 14 days using the original payment method.

7.1. The voucher will be sent by email with a unique code; it can be passed on to anyone and can be redeemed when purchasing a ticket.

7.2. The voucher is valid for [12 months] from the date of purchase; any unused balance will remain on the code until it expires. It cannot be exchanged for cash, except in the event of withdrawal as set out in clause 6.4.

We organise corporate and private events on the basis of individual quotations; the terms and conditions are set out in writing (including by email). Where the quotation does not specify otherwise, these General Terms and Conditions shall apply.

9.1. We are liable for the performance of the contract in accordance with the Civil Code, including for the provision of the venue. In the event of defective performance, the consumer may assert a claim under the warranty of quality (Section 6:159 of the Civil Code). We do not limit our liability for damage caused intentionally or through gross negligence, nor for damage affecting life, physical integrity or health.

9.2. Photographs and videos may be taken at the event. The processing of data in this regard is described in the Privacy Notice.

9.3. The content of the website and the name ‘Kortyoló’ are protected by copyright and trade mark law; commercial use requires our permission.

10.1. Complaints may be made via email to info@kortyolo.hu, by post (2013 Pomáz, IV. Béla utca 14/C), by telephone (+36 70 850 8300) or in person at the event.

10.2. We will investigate any verbal complaint immediately; if it cannot be resolved, we will draw up a report. We will respond to written complaints within 30 days, stating our reasons. We will retain the complaint and our response for 3 years.

10.3. If the complaint cannot be resolved, the consumer may contact:

• to the Pest County Conciliation Board (1055 Budapest, Balassi Bálint u. 25. IV/2., pmbekelteto@pmkik.hu) or to the conciliation board for your place of residence (bekeltetes.hu); we shall cooperate in the proceedings;
• to the government office in their place of residence, in its capacity as the consumer protection authority;
• to court.

Hungarian law shall apply, in particular the Civil Code, Government Decree No. 45/2014. (26 February) on consumer protection, Act CLV of 1997 on consumer protection and Act CVIII of 2001 on electronic commerce. The processing of personal data is governed by the Privacy Notice.